We want every customer to feel comfortable when ordering from Oldwest Bookstore. If something isn’t right, we offer a straightforward return process.
1. Return Window
You may request a return or exchange within 30 days of receiving your item.
2. Condition of Returned Items
Items must be:
- Unused
- In their original condition
- Returned with original packaging (if applicable)
3. Return Shipping Costs
- If the item is defective or incorrect, we cover the return shipping.
- If the return is due to customer preference or ordering the wrong item, the customer covers return postage.
4. Refund Processing
Refunds are issued within 3 business days of receiving and inspecting the returned item.
5. Contact Before Returning
Please email [email protected] before sending anything back. We will provide return instructions and confirm eligibility.
Contact Us
Oldwest Bookstore
3933 W Coronado Rd, Phoenix, AZ 85009
Email: [email protected]
Phone: +1 (480) 630-0183